The purpose of this online service is to provide you with: (i) trusted information from us and our sources; (ii) information about our services; and, (iii) the ability to make online bookings.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. As a health provider, you may provide us with health-related information, including but not limited to photos of an injury, medical images, x-rays, scans, medical reports and relevant information from other medical or allied health professionals.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other private companies or government agencies. If you ask us about an issue that needs to be dealt with by another private company or government agency, we may provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 10 working days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
This online service is hosted in Australia in secure accredited facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
Contact us about your privacy concerns.
Alternatively, you can write to us at:
Sydney Muscle & Joint Clinic
2/134 Henry Street
Penrith NSW 2750